In addition, it is important to provide the

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This type of bank client is characterized by mistrusting new technologies and resisting taking advantage of their benefits . They prefer to maintain traditional contact channels — face-to-face or by phone — and always seek human attention . When serving this class of consumers, it is essential to respect adaptation times . necessary information and support so that you can incorporate the new tools at your own pace. The practical This class of consumer expects to have the minimum necessary interactions with their bank . He prefers to self-manage his procedures and, if the cases are complicated, he hopes to be able to receive care without the need to interrupt his activities.

Did you know that 66 % of customers prefer interactions not to interrupt their current action ? For this type of bank customers, it is essential to provide chat service channels so that they can solve simple questions with chatbots and complex ones with human agents. the careless This type of bank customer is characterized by their little interest in their personal finances . Only interact with your bank when there is no other option and always Phone Number List prioritize convenience . In these cases, it is important to provide solutions for customers . Offer them tools that help them simplify their relationship with finances , for example, apps for payments or automatic and agile procedures. The stressed In this case, the client is interested in his finances, but he does not have the possibility to dedicate the time that he would like to manage them.



For this type of bank client, any resource that speeds up procedures is key. The Internet and new financial technologies are essential in these cases. In addition, the agility and efficiency in the attention become an added value for the clients of this segment. . In fact, they are characterized by permanently searching for the latest trends in digital products and services . At this point, it is key to identify these clients and keep them informed about the innovative resources that are presented. In addition, it is key to integrate technology into customer service and sales processes to attract these consumers.