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Customer-Centric Information Architecture

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发表于 2023-4-9 12:12:49 | 显示全部楼层 |阅读模式
Generation Z  is the most receptive to this type of content. Across all platforms a company's bio is the first piece of information available at the top of the profile page. Aside from playing a key role in introducing the brand it is the first visible section that provides a permanent clickable link for users and encourages them to take action. This method is nd most popular among Gen Z . Only among baby boomers does the forwarding option via a link that friends or family members share in a post video or story makes it into the top .

Matching sales channels to consumer habits can help companies personalize their customers' shopping experience. Collecting data on consumer interactions with the different types of advertising content is a first step that should be considered. Special analysis programs for social networks are tools Specific Database that make it easier to obtain this information. After looking at the responses from social media users we don't want to withhold from you the responses from consumers who don't want to shop on the platforms. Why are some consumers against shopping on social media As we saw at the beginning of the article there is a large group of consumers  who have never shopped on social media and are not interested in doing so.



The top  reasons surveyed consumers choose not to shop on social media are I don't like it when social media tracks everything I do  I am concerned about the security risks on these platforms  I worry something might be cheating  Indeed fraud is something that social media shoppers have to worry about  of consumers who have already shopped on social media have already been scammed. In  of cases the product was not as good as described.  never received the product and  received a counterfeit. A transparent and controlled handling of customer data is crucial for building a relationship of trust with customers. Tools like GDPR software help companies to process sensitive data while cybersecurity tools can be used as a complement to prevent the risk of information leakage.


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