3 types of strategic management to inspire you

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Look at the benefits of having happy employees : 33% more energy, efficiency and productivity; 300% less probability of having work accidents; Better adaptation to changes. Do you want happier employees? Download the employee experience guide and include them in your strategy. 10. Embrace digital tools Adopt tools that facilitate consultations. Tourists look for information online and make inquiries through your social networks, WhatsApp or website. Integrate the channels, prevent them from repeating information and streamline the process. Keep in mind that customers do not want to repeat information. At the same time, they are willing to use tools if it allows them to resolve a query faster. Digitizing the tourist service is key to offering a good experience.

Do you want to know more details? Read on and discover a tool that will help you! Boost tourist attention with Zendesk You already know what tourist service is and you have learned 10 techniques to implement it successfully. How about learning about the benefits of Zendesk? Zendesk for Customer Service is a tool designed to help your agents offer the best service to tourists. Integrate communication channels and expedite queries to obtain efficient Phone Number List solutions in a short time. Zendesk Service helps you: Provide support anywhere, so customers can always reach you ; Make it easy to track, prioritize, and respond to customers with a unified agent workspace . Free your agents from simple queries and allow them to focus on complex queries; Redirect tickets to the appropriate agent.



Raise the retention rate and the number of loyal customers; Save agents time with collaboration tools that enable them to connect efficiently with their internal and external partners.  Customers will speak to the right agent at the right time. In other words, this system prioritizes the assignment of calls according to: the importance of the consultation; the longest free agent since the last call. Maximum waiting time Configure the maximum waiting time for each call. In other words, the calls that are diverted to the waiting queue have a maximum time to become a priority and for the client to obtain a response. Remember that, on average, a customer waits a maximum of 40 seconds before hanging up the call. Call transfer ensures that the client receives a response before the maximum time allotted.